They weren't really trying before, because now Robbins Bros, together with American Express, have gone to a whole new level of screw-up. The refund went through on my card, but so did a brand new $641.11 CHARGE.
According to the manager I spoke to, the charge was applied to my account in error because my account number is really similar to the one they were supposed to charge. So now we can add "incapable of entering numbers correctly" to their resume of ineptitude. I'm waiting to see the false charge come off my account, in the meantime there's no question that I need to write to the Better Business Bureau. A company that sells big-ticket items like diamonds and designer jewelry needs to be able to avoid charging one customer for another's purchase. What if it had beeen a higher amount they tried to charge and it maxed out my card without me knowing?
I thought credit card companies double-checked the name and number combo to make sure the charge went to the right place, evidently all you need is a number. Yuck. This is making me think I really should get some sort of identity theft protection going.